Return Policy

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This Return Policy outlines the terms and conditions for returns, refunds, and cancellations for services and products provided by Wlaxyronyxau.

Return Period

For physical products purchased directly from us, you have 30 days from the date of delivery to initiate a return. For services, cancellation and refund policies are outlined in your service agreement and may vary based on the specific service package selected.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items that have been customized, installed, or altered cannot be returned unless there is a defect or error on our part.

Return Conditions

To process a return, the following conditions must be met:

• The item must be in its original condition and packaging
• All original tags, labels, and documentation must be included
• The item must not have been used, installed, or customized
• Proof of purchase must be provided
• The return must be initiated within the specified return period

We reserve the right to refuse returns that do not meet these conditions or that show signs of excessive wear, damage, or misuse.

Cost of Return Shipping

If you are returning an item due to our error (wrong item, defective item, or damage during shipping), we will cover the cost of return shipping. In all other cases, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during return shipping.

Return Process

To initiate a return, please contact us using the contact information provided below. You will need to provide:

• Your order number or proof of purchase
• Reason for the return
• Photos of the item (if applicable)

Once your return request is approved, we will provide you with return instructions and a return authorization number. Items returned without authorization may not be processed.

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10-15 business days to your original method of payment.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized items
• Items that have been installed or altered
• Digital products or downloadable content
• Items purchased from third-party retailers
• Gift cards or promotional items
• Items returned after the return period has expired

General Legal Requirements

This Return Policy complies with applicable consumer protection laws. If you are located in a jurisdiction with specific consumer rights that differ from this policy, those rights will apply to the extent required by law.

For customers in the European Union, you have the right to withdraw from a contract for services within 14 days of entering into the contract, subject to certain exceptions for services that have been fully performed with your consent.

Order Cancellation Policy

You may cancel an order before it has been processed or shipped. Once an order has been processed or shipped, standard return procedures apply. For service contracts, cancellation terms are specified in your individual service agreement.

To cancel an order, please contact us immediately using the contact information provided. We will process your cancellation and issue a refund if payment has been processed, subject to any applicable cancellation fees outlined in your service agreement.

Refund Procedure

Refunds will be issued to the original method of payment used for the purchase. Processing times may vary depending on your payment method and financial institution:

• Credit card refunds: 5-10 business days
• Debit card refunds: 5-10 business days
• Bank transfer refunds: 10-15 business days

If you have not received your refund within the expected timeframe, please contact your bank or credit card company first, as it may take some time for the refund to be posted to your account. If you still have not received your refund, please contact us.

Sale items may have different return and refund policies, which will be clearly stated at the time of purchase.

Contact Information

For questions about returns, refunds, or cancellations, please contact us:

Wlaxyronyxau
6635 E 30th St Suite B
Indianapolis, IN 46219, United States
Phone: +1 317 545 3880
Email: request@wlaxyronyxau.world

We aim to respond to all return inquiries within 2-3 business days.